Frequently Asked Questions
Everything you need to know about our premium grooming products
We use certified-organic oils, waxes and butters and every product lists its full INCI on the product page and product packaging. All formulas are vegan. If you have allergies, review the INCI and patch test first.
We do not test on animals and require the same from our ingredient suppliers. We work with partners who provide traceability and attest to fair, responsible sourcing. We continue to improve our packaging to be environmentally friendly.
Yes.
- Free shipping in Canada and USA on orders $75 or more.
- Processing time: 1–2 business days.
- Transit time: 1–4 business days within Canada; 4–8 to the USA and 6-12 for international orders.
- All orders ship from Toronto with tracking.
Refer to our Shipping Policy for full details.
That depends on what your beards goals are.
Use beard oil if you are just starting your beard journey, have a patchy beard, beard does not connect or struggle to grow your beard and/or has an itchy beard.
Use beard balm if you are a seasoned beard grower and want to nourish, style and even your beard length.
Pro tip: Use both for maximum results.
No. It will NOT make your hair greasy. Start with a few drops applied directly onto your scalp. For thicker or curly hair, use a little extra. Massage the oil into your scalp gently until it is evenly distributed.
Can be used before or after shower.
Pro Tip: For a nourishing styling agent we recommend using our organic hair balm.
Yes, they are.
Sensitivity can vary. Check each product page and labelling for instructions, warnings and ingredients prior to application on skin.
- Trim the wick to 6–7 mm (¼") before each burn.
- On the first burn, let the wax melt edge-to-edge (2–3 hours) to prevent tunneling.
- Do not burn longer than 4 hours at a time.
- Keep away from drafts, children, pets, and flammables.
- Stop burning with ~12 mm (½") of wax left.
Wax type, wick, and fragrance notes are listed on each candle’s product page.
Refer to our Refund Policy.